Position: Assistant Account Manager- Scientific Solutions
Location: Pune
The Customer Success Function delivers a world class customer experience ensuring that commercial customers receive value from their solutions, continue to buy CAS solutions, and expand their relationship. The Customer Success Manager is accountable for profitable achievement of sales objectives for existing accounts in an assigned territory by identifying opportunities to grow, cross-sell and penetrate the customer utilizing the CAS portfolio of products and services. The Customer Success Manager is accountable for initiating and developing relationship to multilevel stakeholders, influencers, and decision makers within the existing customer base.
About ACS-I India:
ACS International India Pvt Ltd. (ACS-I India) is a wholly owned subsidiary of ACS International Ltd, USA and a part of the American Chemical Society. ACS-I India represent products and services provided by ACS divisions, including Chemical Abstracts Service (CAS) to the world’s most important scientific companies, government organizations, global patent offices and academic institutions to promote research and discovery.
About CAS:
Chemical Abstracts Service is a division of the American Chemical Society. It is a source of chemical information. The Company provides products and services, solutions for researchers and professional searchers, and support and training. CAS has provided the most comprehensive repository of research in chemistry and related sciences for over 100 years. The CAS finds, collects and organizes all publicly disclosed substance information and creates the world's most valuable chemistry databases. Scientist and patent professionals across the world rely on this database.
Job Responsibilities:
- Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients via necessary sales and support visits, calls, emails and presentations with the expectation of creating, advancing, and closing revenue opportunities within an assigned territory.
- Must be able to effectively identify, communicate and work through customer problems, issues and opportunities.
- Anticipates, identify risks and drives growth of additional services and coverage levels by conducting thorough needs assessments and matches these needs to the appropriate solutions.
- Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
- Follows the established sales process and consistently utilizes the customer dashboard, CRM to document prospect interaction, ensuring efficient lead management.
- Create and document user success stories and communicate these to buyers.
- Builds and nurtures a network of partners (administrative Staff and Faculty) in client organizations in order to ensure and secure CAS’s presence in this market.
- Leverages the support of Customer Success Specialist partners that will ensure customers are onboarded and trained on CAS solutions.
- Attend/present at customer locations, trade shows, events and conferences.
Job Requirements:
- Post Graduate degree in science (Chemistry, Biochemistry, Medicinal Chemistry, Bioinformatics or other related disciplines)
- Experience within the scientific information / data industry is preferred.
- 5+ years of experience selling in the Pharma, Agrochemical market / Relevant experience of 5+ years with proven track record of selling science, intellectual property solutions.
- Significant and relevant experience in initiating and developing relationships to multilevel stakeholders, influencers and decision-makers within the academic and public research landscape.
- Easy at working in a large and matrix organization with transversal partners.
- Self-motivated, proactive, optimistic attitude with an entrepreneurial spirit
- Excellent persuasive presentation, verbal and written communication skills
- Strong relationship builder. Collaborative advocate for new ideas and new ways of doing business.
- Track record of exceeding sales metrics and goals. Demonstrated negotiation and creative deal-making skills in the academic environment.
- Willing to travel extensively for customers visits in assigned region in India.